Return and Refund Policy – Bright Ceiling Light

Last updated: 22 October 2026

At Bright Ceiling Light, customer satisfaction is important to us. We want you to feel confident when purchasing lighting products from our store. If you are not completely satisfied with your order, please read our return and refund policy below.

1. Returns and Cancellations

For eligible online purchases, you generally have 14 days from the day after receiving your goods to notify us that you wish to cancel your order, without giving a reason. You then have a further 14 days to return the goods.

 

2. Return Conditions

To help us process your return, please:

• Return the product in good condition.

• Include all accessories, fittings, and components supplied with the product.

• Use suitable protective packaging, especially for glass and crystal lighting.

• Include your order number or proof of purchase.

You may handle an item as reasonably necessary to inspect its nature, characteristics, and functioning. We may make a lawful deduction if its value has been reduced by handling beyond what is necessary.

3. Faulty, Damaged, or Incorrect Items

If your lighting product arrives damaged, faulty, incomplete, or incorrect, please contact us as soon as possible.

Email: brightceilinglighting@gmail.com

Please provide your order number, a description of the issue, and photographs where helpful.

We will assess the issue and explain the next steps. Depending on the circumstances and your legal rights, you will be entitled to a replacement, or refund.

Your statutory consumer rights remain unaffected.

4. Refunds

Once your return has been received and assessed, we will confirm the outcome.

Where a refund is due under your cancellation rights, we will refund you within the legally required timeframe and normally using the original payment method.

For standard online order cancellations, refunds must generally be made within 14 days of receiving the returned goods or receiving evidence that you sent them back, whichever occurs first.

Refunds for faulty or incorrect products will be handled in accordance with applicable consumer law.

5. Return Shipping Costs

If you change your mind about an eligible online purchase, you will generally be responsible for the direct cost of returning the item, provided we informed you of this before purchase.

If an item is faulty, damaged, or incorrect, please contact us before arranging a return. We will explain the appropriate return arrangements in accordance with your legal rights.

For large or fragile lighting products, please contact us before shipping the item back.

6. Non-Returnable Items

 

7. How to Request a Return

To request a return or refund, contact our customer service team with the following information:

• Your full name

• Your order number

• The product you wish to return

• The reason for your request, if applicable

Email: brightceilinglighting@gmail.com

Phone: 07438 371639

We will provide instructions on how to proceed with your return.

8. Contact Information

Bright Ceiling Light

114–116 Kingsland High Street
Hackney, London E8 2NS
United Kingdom

Email: brightceilinglighting@gmail.com
Phone: 07438 371639

Thank you for shopping with Bright Ceiling Light. We appreciate your trust in our business and are committed to providing quality lighting products and helpful customer service.